Frequently asked questions

We cover repair costs and replacement on all production defects and electronic malfunctions for up to 2 years. Additionally, we’re offering a replacement program exclusively for the shell. If there is any damage or periodic replacement is needed, we’re able to do this for free.

Absolutely! You can connect the built in speakers with any wireless device, while running your rear view through the HUD. Certain functions, such as the navigation and sound control will only be possible through our application, however (available for iOS and Android).

If your CrossHelmet X1 includes the recording feature upgrade, please follow these steps for rearview recording:

01. Pair your X1 with your smartphone.
02. In the CrossHelmet application, open the settings and tap “Rearview Recording”.
03. Tap “Start” and “Stop” to manage your recordings.
04. Restart your X1 and connect to your PC via USB-C.
05. Video files will be accessible in your CrossHelmet drive directory.

what3words has divided the world into a grid of 3m squares and assigned each one a unique 3 word address, making it easy to find and share any precise location. For example ///brass.cardboard.beans is a beautiful viewpoint stop on a highway in California.

what3words addresses can be used as a destination for CrossHelmet navigation. Simply long-press the helmet control panel and when prompted, speak the 3 words for your destination (for example brass…cardboard…beans) to set that precise square as your destination.

You can find what3words addresses via the free what3words app or they can be found next to traditional addresses on website or guide listings for many destinations (for example The Knot hotel, Tokyo)

I can’t see anything in the HUD.
The angle of the CrossHelmet and the HUD unit may need adjustment. Make sure to position the HUD to sit above your eyeline and rotate the black HUD case until you see the display. The HUD mirror should not sit in your direct view, but slightly above.

The volume is too low.
The CrossHelmet X1 has 2 volume settings: 1 – Set your smartphone to max volume. 2 – Swipe the touch panel on the helmet in an upward direction several times.

The head-up display flickers.
This occurs occassionally if you use CrossHelmet while stationary due to heat buildup. When riding, airflow causes the heat to dissipate and the flickering disappears.

The head-up display has some noise.
The depictions in our promotional videos are clear renderings with no distortion, but due to current technical limitations, the current revision of the CrossHelmet X1 has some noise in the display.

For owners, please visit our Firmware page for instructions on how to update your CrossHelmet X1.

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